The rules of the road.
Selling on Topsplitters is straightforward — but it does come with responsibilities. This policy exists to keep the marketplace trustworthy for everyone.
Who can sell
Anyone can apply to become a seller on Topsplitters. To get started, you'll need to verify your account with a valid email address and phone number. This isn't bureaucracy — it's how we make sure every seller on the platform is a real person, which protects both buyers and fellow sellers.
We reserve the right to decline or suspend seller accounts that don't meet our standards or that show signs of fraudulent activity.
What you can sell
Topsplitters is a curated marketplace. You can only list items that exist in our product catalog — no exceptions. If a product isn't in our catalog, you can't list it. If you'd like to suggest a product for inclusion, reach out.
The item you're selling must match the product page exactly — same model, same variant. Listing a product under the wrong page to get visibility is not allowed and will result in listing removal.
Condition standards
Accurately describing the condition of your item is one of your most important responsibilities as a seller. Misrepresenting condition is grounds for dispute and may result in account suspension.
| Condition | What it means |
|---|---|
| Brand New | Sealed or unused, in original packaging. Never installed or powered on. Includes all original accessories and documentation. |
| Open Box | Opened but unused or used only briefly for testing. Original packaging may be present. All parts and accessories included. No signs of wear. |
| Used | Previously owned and used. Must be in full working condition. Any cosmetic wear, missing accessories or known issues must be clearly disclosed in your listing notes. |
Pricing
You set your own price. We don't enforce minimums or maximums. That said, we do show buyers the retail price and the discount percentage — so unrealistic pricing will be obvious and unlikely to convert.
You can update or remove your listing at any time, as long as there's no active pending transaction on it.
Shipping
Once a buyer completes a purchase, you have 24 hours to ship the item and provide a tracking number. You are responsible for packaging the item securely. If an item arrives damaged due to poor packaging, the dispute will likely be resolved in the buyer's favour.
Fees & payout
Sellers pay a 3% payment processing fee deducted from the final sale amount. There are no listing fees and no monthly subscriptions. You only pay when you sell.
The payment processing fee is charged at cost and collected on behalf of our payment processor.
Funds are held in escrow until the buyer confirms receipt. Once confirmed, the fee is deducted and the remainder is transferred to your account. Payouts typically process within 48 hours.
Ratings & reputation
After every completed transaction, buyers can leave a rating. Your seller rating is displayed publicly on your profile and on every offer you list. A strong rating is built transaction by transaction: accurate descriptions, fast shipping, honest communication.
Violations & suspension
Violations of this policy — including misrepresenting item condition, conducting off-platform transactions to avoid fees, or manipulating ratings — may result in listing removal, account suspension, or permanent ban. Serious violations may be referred to law enforcement.